Customer Service Executive.
 Working as a Customer Service Representative in Emirates Post.
 Posted at Dubai Islamic Bank as a service provider in Home Finance Dept.
 Dispatching Security Documents , Liability Letters, Early Settlements , Partial Settlement,
Welcome Pack etc.
 Sent soft copy and hard copy to the customers.
 Calling customers to get customers mailing information and also fixed an appointment with
the customer for mailing delivery.
 Airway Bill Number or tracking number form fill with the customer delivery information for
safe and secure dispatching.
 Making Pick up sheet, dispatch sheet, Route List, and importing the data to generate
electronic AWB in Empost Courier application.
 Received department E-mails to resolved all type of queries and complains
 Received customer’s calls to resolve all type of queries, complain and problems to achieve
customer loyalty.
 Clarify, explain and answer customer queries over the phone.
 Maintaining MIS Sheet.
 Maintaining the records of all internal and external mails..
 Also Providing the Excellent Customer Services to the Dubai Islamic Bank “Home Finance
Department” staff and the customers of Dubai Islamic Bank “Home Finance Department”.
 Reporting directly to the manager to update him on the status of daily progress.
 Handing over the mails for delivery to the Empost delivery vehicle.
 Follow up all the internal and external mails that should be delivered on time.
 Managing the personal relation with Dubai Islamic bank management to grow the new
business.
 Also previously worked at Empost Dubai (Bank Operations) Department.

Customer Service Officer
 Working for customer service unit.
 Manage the smooth process of Complaint Resolution and providing instant remedy to
clientele issues.
 Resolve all type of queries, complain and problems to achieve customer loyalty
 Clarify, explain and answer customer queries over the phone.
 Converting prospects into customer.
 Also involves root cause analysis to provide better services to the customers.
 Capture and report customer feedback towards continual development

Promotional Representative
 Worked as promotional representative for a newly launched soft drink Sprite (3G)
 Travelled to different cities and participated in promotional activities.
 Receiving customer feedback about the new products and report to the concerned department.